Shipping policy

Shipping Policy

Last updated: June 2026

Processing Times

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Estimated delivery times are between 7 and 15 days and may vary depending on the supplier, carrier and customs conditions.

Order Tracking

A tracking number will be sent to you by email as soon as your order is shipped. Tracking may take 2 to 5 business days to become active on the carrier's website.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your destination. Free shipping may be offered during special promotions.

Delays and Delivery Issues

Silimura is not responsible for delays caused by carriers, weather conditions, or customs procedures. If your package has not arrived after the maximum indicated time, contact us at silimura98@gmail.com and we will do our best to resolve the situation.

Customs Fees (International Orders)

Customs fees and import taxes may apply depending on your country. These fees are the customer's responsibility and are not included in the order price.

Incorrect Address

Please ensure your delivery address is complete and correct. Silimura is not responsible for undelivered packages due to an incorrect address provided at the time of order.